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Hi John,

My name is Denise Arena (from Massachusetts) and I am in the process of designing and building a custom sofa.  After literally calling  at least 6 pillow manufacturers all over the country, I stumbled upon your company after doing a few Google searches.  I needed a company who could do it all…custom sofa back pillows, toss pillows, down/feather “envelopes” to fit a latex foam core insert, etc… I just couldn’t find another company willing to take on all my varied requests (and give me a little guidance) – until I stumbled upon Harris Pillow.

I recently had the pleasure of working with Greg Rushing on a couple of custom pillow orders and just had to tell you what a great experience it’s been so far.   Greg has handled everything I’ve thrown at him so far:  from custom down/feather back pillows (created from my child-like, hand-drawn sketch), to down “envelope” covers to go over a latex foam back cushions, to zippered pillow covers (some made of organic fabric) – and most recently, down/feather dog beds!  He hasn’t said “no” to any request yet.

The first order I received a couple of weeks ago arrived amazingly fast and the work was beautiful – I was thoroughly impressed.  Greg has some innate ability to take my verbal descriptions (read: ramblings) and my vision of the end result and come up with a great product!  Also – and this is the most impressive part – …Greg has been so helpful, responsive and detail-oriented while designing and processing both of my pillow orders.   I had explained to Greg that this is the first sofa that I have ever tried to create myself, so I have very little experience in ordering pillow backs, covers, etc…and Greg has guided me through the process with professionalism, patience  and great results.

Anyway, sorry for the long-winded email…I rarely write letters/emails like this…but I just had to tell you what a great asset your company has at Harris Pillow in Greg Rushing.  He really seems to care about the customer, the level of service he provides and the end product – and that is a rare find today (which is why I felt compelled to send you this email).  Greg is a great representation of Harris Pillow and I will be sure to spread the word to my upholsterer and circle of friends about your company.

I can’t wait to get my 2nd order of pillows! (and I have a 3rd order forthcoming in the next few weeks.)

Sincerely,

Denise A.

Thank you so much.  Also, just for your information to pass on, I have a client who I ordered forms for 8 years ago from Harris.  She sent them back to me and said the forms had lost there body and didn’t know what had happened. I have never had anyone call me 7 years later wanting to know why their pillows had become flat.

I took the forms out.  Somehow, they had gotten twisted inside the cover (probably from children sleeping on them). These were for the sofa. Anyway, I took the pillow forms out and “fluffed” them and oh my goodness, they were just like when I purchased them from you. Stuffed them right back inside and sent them back to the client. What she didn’t say, I could tell from taking them out of the fabric cover. On top of that, the fabric cover looked about 8 years old, so they had some major grandkids damage but still kept their shape once they were fluffed back in the square they were to begin with. One more thing, couldn’t believe that hardly any feathers had come out of the white fabric. Some, of course, but not what you would think after all that!

– Debbie S.

I slept on the 50/50 pillow (goose down & feathers) at Swissotel in Chicago and it made for the best nights of sleep I’d had in years, which allowed me the most rested days I’d experienced in years. The hotel put me in touch with Harris Pillow Company so I could purchase one for myself.

I have tension headaches that become worse at night. I have tried a variety of pillows but never dreamed that when I finally found the right one, it would make ALL the difference, and that’s what I found with the 50/50 pillow.

It’s a very soft pillow that provides a wonderful cradle for my head to lie in, and because of its softness, I can easily manipulate it to tuck under my neck and shoulders so that I have a soft and stable support, whether I’m sleeping on my side or back. I used to turn from side to side, repositioning my pillow all night, trying to find a non-straining position to sleep in. These days, I still turn from side to side, repositioning my pillow, but each time now, I know I’m going to fall back into a wonderfully comfortable sleep. It’s been a saving grace. It was a great pillow right out of the box but after six weeks of breaking it in, it’s as dreamy as the pillow at the hotel.

I’ve slept on another high-end brand of popular hotel pillows (several models of it) and I’ve owned a Sleep Number pillow as well, but none of them compared to my Harris pillow. I ordered a super king, and being only 5′ 5″, it also works as a body pillow for me.

Harris Pillow is a family owned business and I had the pleasure of talking with both John and his son Patrick, and Aletha. I received old-fashioned customer attention that makes you very happy to do business with them. I hope they’ll be around for years to come because, if there’s such a thing as a pillow soul-mate, I’ve definitely found mine! Thank you for making a pillow that completely changes my night’s sleep and the quality of my day!

-Theresa S.

Our company, which owns three locations in the Charleston, West Virginia area, has been very pleased with Harris pillows. Before trying Harris we must have tried ten types of pillows. All of which had the same results. They all became flat, lumpy or balled up after washing. The Hampton Inn that we own has the most intense inspections in the country. They always noted to us to replace our pillows. Now that we have changed to Harris we have not changed our pillows in eighteen months and have had no complaints from our guests. The guests like them so much that they ask us if they can buy one. One of our guests commented on them and said that he has neck and back problems and this pillow helped him to get a good night’s sleep. At our Ramada Plaza the pillow met the standard of the Vice President of the United States, Al Gore. We had to change the blanket, sheets, pillow cases, bath towels and wash cloths but not the pillows; his staff was pleased with quality of the pillows. In closing, I bought one for home and I love it. For a hotel owner looking for quality and durability you can’t beat the price and the service is unbeatable.

– Mark E. S.
Facilities Mgr, RAMADA INN
Charleston, West Virginia