My name is Denise Arena (from Massachusetts) and I am in the process of designing and building a custom sofa. After literally calling at least 6 pillow manufacturers all over the country, I stumbled upon your company after doing a few Google searches. I needed a company who could do it all…custom sofa back pillows, toss pillows, down/feather “envelopes” to fit a latex foam core insert, etc… I just couldn’t find another company willing to take on all my varied requests (and give me a little guidance) – until I stumbled upon Harris Pillow.
I recently had the pleasure of working with Greg Rushing on a couple of custom pillow orders and just had to tell you what a great experience it’s been so far. Greg has handled everything I’ve thrown at him so far: from custom down/feather back pillows (created from my child-like, hand-drawn sketch), to down “envelope” covers to go over a latex foam back cushions, to zippered pillow covers (some made of organic fabric) – and most recently, down/feather dog beds! He hasn’t said “no” to any request yet.
The first order I received a couple of weeks ago arrived amazingly fast and the work was beautiful – I was thoroughly impressed. Greg has some innate ability to take my verbal descriptions (read: ramblings) and my vision of the end result and come up with a great product! Also – and this is the most impressive part – …Greg has been so helpful, responsive and detail-oriented while designing and processing both of my pillow orders. I had explained to Greg that this is the first sofa that I have ever tried to create myself, so I have very little experience in ordering pillow backs, covers, etc…and Greg has guided me through the process with professionalism, patience and great results.
Anyway, sorry for the long-winded email…I rarely write letters/emails like this…but I just had to tell you what a great asset your company has at Harris Pillow in Greg Rushing. He really seems to care about the customer, the level of service he provides and the end product – and that is a rare find today (which is why I felt compelled to send you this email). Greg is a great representation of Harris Pillow and I will be sure to spread the word to my upholsterer and circle of friends about your company. I can’t wait to get my 2nd order of pillows! (and I have a 3rd order forthcoming in the next few weeks.)