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Hi John,

My name is Denise Arena (from Massachusetts) and I am in the process of designing and building a custom sofa.  After literally calling  at least 6 pillow manufacturers all over the country, I stumbled upon your company after doing a few Google searches.  I needed a company who could do it all…custom sofa back pillows, toss pillows, down/feather “envelopes” to fit a latex foam core insert, etc… I just couldn’t find another company willing to take on all my varied requests (and give me a little guidance) – until I stumbled upon Harris Pillow.

I recently had the pleasure of working with Greg Rushing on a couple of custom pillow orders and just had to tell you what a great experience it’s been so far.   Greg has handled everything I’ve thrown at him so far:  from custom down/feather back pillows (created from my child-like, hand-drawn sketch), to down “envelope” covers to go over a latex foam back cushions, to zippered pillow covers (some made of organic fabric) – and most recently, down/feather dog beds!  He hasn’t said “no” to any request yet.

The first order I received a couple of weeks ago arrived amazingly fast and the work was beautiful – I was thoroughly impressed.  Greg has some innate ability to take my verbal descriptions (read: ramblings) and my vision of the end result and come up with a great product!  Also – and this is the most impressive part – …Greg has been so helpful, responsive and detail-oriented while designing and processing both of my pillow orders.   I had explained to Greg that this is the first sofa that I have ever tried to create myself, so I have very little experience in ordering pillow backs, covers, etc…and Greg has guided me through the process with professionalism, patience  and great results.

Anyway, sorry for the long-winded email…I rarely write letters/emails like this…but I just had to tell you what a great asset your company has at Harris Pillow in Greg Rushing.  He really seems to care about the customer, the level of service he provides and the end product – and that is a rare find today (which is why I felt compelled to send you this email).  Greg is a great representation of Harris Pillow and I will be sure to spread the word to my upholsterer and circle of friends about your company.

I can’t wait to get my 2nd order of pillows! (and I have a 3rd order forthcoming in the next few weeks.)

Sincerely,

Denise A.